Job Openings

Technical Support Associate

Headquartered in the Scottsdale Airpark, Actual Metrics helps companies measure and improve the impact of their websites. We're a small company with good industry relationships and have a solid foothold in a highly visible market. Our core business involves knowing everything possible about Urchin Software and Google Analytics, and we're in the process of developing and rolling out our own software & SAAS products. Yes, our future is bright!

We are looking to hire a junior-level Technical Support Associate who can pitch in and help in a variety of areas. Your primary function will be to learn how Urchin Software works so you can provide support to our customers, but you will be exposed to a variety of additional products and technologies (e.g. Google Analytics, the Toolbelt for Urchin, light Drupal admin work). And it would be fantastic if you have experience with graphic design programs. Ideally, we'd like to hire someone who can start with support and grow into a larger role, like consulting, engineering, or sales.

Urchin Software (from Google) is used by many of our clients to track intranets and public-facing websites -- these clients include Fortune 500 companies, web hosting companies, venture-backed startups, major colleges & universities, Government agencies, and everything in between. Actual Metrics is a one stop shop for Urchin-related services, including installation, configuration, support, training, customization, analysis, integration, and anything else you can do with the software. You can learn more here:

www.google.com/urchin
www.urchintools.com

When you look at the below list of desired skills, please keep in mind that a perfect candidate would possess all of them. We're not looking for perfection -- we want someone who has some of the skills today, and the ability to fill in the missing pieces over time.

REQUIRED SKILLS

  • A demonstrated ability to teach yourself new stuff
  • A technical degree or overall technical prowess
  • Clear verbal communication ability
  • Solid grammar, spelling, and punctuation skills (we e-mail our clients...a lot)

DESIRED SKILLS

  • Windows & Linux familiarity
  • HTML & CSS
  • Javascript
  • mySQL, PostgreSQL, or other databases
  • Perl, Python, PHP
  • Shell scripting experience
  • Fluency in Spanish or Portuguese
  • Experience with Urchin, Google Analytics, WebTrends, Omniture, etc. a plus
  • Graphic design skills
  • College degree preferred but not required.
  • New graduates welcome to apply!

If interested, you can apply for this position by sending e-mail to jobs --AT-- actualmetrics DOT com with the following information:

  • Cover Letter or Writing Sample
  • Resume
  • A list of personal interests outside of work
  • URLs of any websites you run