Actual Metrics offers professional support for Urchin Software and Google Analytics with options for every environment and budget. We also offer larger support packages (e.g. 10 or 20 hours per month) for organizations with larger needs. Please call (866) 376-5923 if you'd like to discuss options.
| Basic Annual Plan | Platinum Annual Plan | Hourly Support | |
| Phone, Chat, E-mail Support |  | | |
| Monthly Incident Limit | unlimited | unlimited | n/a |
| Support Ticket History | | | |
| Support Hours per Month | 2 / Month | 5 / Month | n/a |
| Training Sessions Included (2 hours) | 1 / Year | 3 / Year | n/a |
| Price | $2,999 per year | $7,499 per year | $150 per hour (3 hour min.) |
Support Plan Features
Hourly Support - 10 Hours
Hourly support can also be purchased in blocks of 10 hours for $1,499.
Phone, Chat, & E-mail Communication
Contact Actual Metrics' support team however you choose. Annual support plan customers are also provided with a direct hotline to Actual Metrics' help desk.
Unlimited Incidents
Support plans are based on hours, not incidents. Feel free to cram as many questions as you can into each support call!
Overage Allowance
If you exceed your hourly support limit within a month, you can "borrow" hours from future months for no additional fee.
Support Ticket History
Actual Metrics provides customers with a secure, dedicated portal for support issues. Customers can login to submit new tickets, view the status of existing tickets, or analyze the entire history of support incidents.
Training Sessions Included - FREE!
Annual support plan customers receive complimentary 2-hour web-based training session(s) for internal staff, based on the type of plan purchased.
