We've Got Your Back

Google Analytics is a sophisticated analysis tool with a multitude of configuration options. If you're a casual user or a technical guru for a high-traffic site, everyone needs the occasional helping hand. When problems arise, Actual Metrics specializes in providing fast, accurate answers. We offer a variety of support options to fit every budget and requirement.

Annual Support Plans

Similar to a retainer model, your company can obtain expert assistance for Google Analytics for an entire year for a modest annual fee. Annual support customers are given access to Actual Metrics' "batphone": a direct line to our technical support helpdesk. Customers are also provided with access to the Actual Metrics support portal to view current ticket status, as well as a full history of support issues. Assistance is available via telephone, chat, and e-mail.

Hourly Support

Companies with sporadic support needs can purchase support by the hour for a flat rate of $150. Larger blocks of hours can be purchased for a discounted rate. Hourly support customers receive assistance via telephone, chat, and e-mail.

Common Support Issues:

• How To Install Google Analytics
• Empty Reports / Missing Data
• Importing and Exporting Data
• Filters and Regular Expressions
• E-commerce Integration
• Tracking Online and Offline Marketing Campaigns
• UTM Tracking Code Issues
• Configuration Questions
• Master Tracking Codes
• Linking Google Analytics with AdWords
• Migrating to Google Analytics Software