Expert Assistance

Processing errors, misconfigured log formats, data import & export issues...we've seen it all. When problems arise, it's good to have an expert to call. Actual Metrics provides Urchin Software customers with peace of mind in the form of annual and hourly support. If you're a current Urchin customer, you can extend your Urchin Support Contract with Actual Metrics!

Annual Support Contracts

If you're an IT or marketing professional who uses Urchin, your job will be significantly easier if you have a reliable expert who you can call for reporting or technical issues as they arise. Similar to a retainer model, Actual Metrics offers Annual Support contracts -- a flat annual fee provides a guaranteed number of support hours per month.

Hourly Support

Technical assistance is also available by the hour, either in prepaid blocks or as needed. Please contact Actual Metrics for more information, or buy online.

Common Technical Issues

• UTM issues
• historical log import
• date substitution statements
• creating filters
• custom log formats
• command-line utilities
• importing cost data
• e-commerce shopping cart integration
• empty reports
• missing campaign data
• slow processing times
• reprocessing logs
• custom reports