Processing errors, misconfigured log formats, data import & export issues...we've seen it all. When problems arise, it's good to have an expert to call. Actual Metrics provides Urchin Software customers with peace of mind in the form of annual and hourly support. If you're a current Urchin customer, you can extend your Urchin Support Contract with Actual Metrics!
If you're an IT or marketing professional who uses Urchin, your job will be significantly easier if you have a reliable expert who you can call for reporting or technical issues as they arise. Similar to a retainer model, Actual Metrics offers Annual Support contracts -- a flat annual fee provides a guaranteed number of support hours per month.