Urchin 6 is a vast improvement over previous versions of Urchin. This also adds to the level of knowledge one needs to effectively administer an Urchin installation. When problems arise, it's good to have an expert to call. Actual Metrics provides Urchin Software customers with peace of mind in the form of annual and hourly support. If you're a current Urchin customer, you can extend your Urchin Support Contract with Actual Metrics!
Actual Metrics provides reliable experts whom you can call for reporting or technical issues as they arise. Similar to a retainer model, we offer Annual Support contracts -- a flat annual fee provides a guaranteed number of support hours per month.
Technical assistance is also available by the hour, either in prepaid blocks or as needed (3 hour minimum). Please contact Actual Metrics for more information.