Expert Assistance

Urchin 6 is a vast improvement over previous versions of Urchin. This also adds to the level of knowledge one needs to effectively administer an Urchin installation. When problems arise, it's good to have an expert to call. Actual Metrics provides Urchin Software customers with peace of mind in the form of annual and hourly support. If you're a current Urchin customer, you can extend your Urchin Support Contract with Actual Metrics!

Annual Support Contracts

Actual Metrics provides reliable experts whom you can call for reporting or technical issues as they arise. Similar to a retainer model, we offer Annual Support contracts -- a flat annual fee provides a guaranteed number of support hours per month.

Hourly Support

Technical assistance is also available by the hour, either in prepaid blocks or as needed (3 hour minimum). Please contact Actual Metrics for more information.

Common Technical Issues

• UTM issues
• cost data impot
• historical log import
• date substitution statements
• creating filters
• custom log formats
• command-line utilities
• importing cost data
• e-commerce shopping cart integration
• empty reports
• missing campaign data
• slow processing times
• log reprocessing
• custom reports